Terms and Conditions
1. Acceptance of Terms:
By accessing and using iasox.com and purchasing products from iaso X, Co. ("we," "us," or "our"), you ("you" or "user") agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services or purchase our products.
2. Product Information and Disclaimer:
3. Use of Products:
4. Purchase and Payment:
5. Shipping and Delivery:
6. Returns and Refunds:
7. Intellectual Property:
8. Limitation of Liability:
9. Indemnification:
10. Governing Law:
11. Dispute Resolution:
12. Changes to Terms and Conditions:
13. Severability:
14. Contact Information:
At iaso, we are committed to your satisfaction with our dietary supplement products. If you are not completely satisfied with your purchase, we offer the following return and refund policy:
Eligibility for Returns:
Timeframe: You may return unopened and unused products within 30 days of the original purchase date.
Condition: Products must be returned in their original packaging, unopened, and in resalable condition.
Proof of Purchase: A valid proof of purchase (order number, receipt) is required for all returns.
Exceptions:
Opened or used products may not be returned due to safety and hygiene reasons.
Certain promotional or discounted items may be marked as "final sale" and are not eligible for returns.
Any product that has been damaged by the customer will not be available for return.
How to Initiate a Return:
Contact Customer Service: Please contact our customer service team at service@iasox.com to initiate the return process.
Provide Information: Provide your order number, the reason for the return, and any relevant details.
Return Authorization: Our customer service team will provide you with a return authorization and instructions on how to return the product.
Ship the Product: Carefully package the product and ship it to the address provided by our customer service team.
Return Shipping: Unless the return is due to our error (e.g., incorrect or defective product), the customer is responsible for return shipping costs. We recommend using a trackable shipping method.
Refund Process:
Once we receive the returned product and verify its condition, we will process your refund.
Refunds will be issued to the original form of payment.
Please allow 3 business days for the refund to appear on your account.
Original shipping costs are non refundable.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service team immediately.
We will arrange for a replacement or refund, including any applicable shipping costs.
Important Notes:
This return and refund policy applies to purchases made directly from online shop of iasox.com.
We reserve the right to modify this return and refund policy at any time.
Legal Considerations:
Ensure your policy complies with all applicable federal and state regulations regarding dietary supplement sales and returns.
Be mindful of the FTC's guidelines regarding product claims and refunds.
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